Delivery

FAQs

Product info

Koko Black

Please send some information about your query and your order number to hello@kokoblack.com. Our Customer Service team will be in touch in 1-3 business days.Alternatively, you can call 03 9958 7401 from Monday to Friday 9am &#x2013; 5pm.<hr>

Please send some information about your query and your order number to hello@kokoblack.com. Our Customer Service team will be in touch in 1-3 business days. Alternatively, you can call 03 9958 7401 from Monday to Friday 9am – 5pm.

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Can I add a gift message to my order?

Can I send a gift anonymously?

Can I add something to my order once it's been placed?

I've entered the wrong shipping details. How can I update this?

Can I return an online order in store?

My order is incorrect.

How do I enter a discount/promo code or gift voucher?

Can I purchase a gift bag with my online order?

Online Orders

Do you offer Click & Collect?

How does Click & Collect work?

I can't see Click & Collect, where is it?

Can I change my Click & Collect order after it has been placed?

Are all products available for Click & Collect? And how do I know if the product I want is available?

When can I pick up my Click & Collect order?

What do I need to bring to pick up my Click & Collect order?

Click & Collect

What payment methods do you accept?

How to use Afterpay

What is your refund policy?

Payments and Refunds

Allergens & Nutritionals

Does Koko Black have any vegan-friendly chocolate?

Are your products Halal or Kosher?

Do you use artificial colours or preservatives in your products?

Nutritional Information and Dietary Requirements

How do I update my account details?

Can I change my delivery address in my account?

How do I view my account order history?

I have forgotten my password, what do I do?

Becoming a Koko Black Member

Do you offer corporate gifting?

Does Koko Black sell wholesale?

I'm too far away from a Koko Black store. Where can I find my local resellers?

How long will my Wholesale order take to be delivered?

How do I pay for my order?

Can I make changes to my Wholesale order once placed?

If an item is out of stock online, can I place a back order?

Can I change the delivery address once my order is placed and confirmed?

Can I split cartons for my order?

What is the minimum order value I can place as a Wholesale customer?

How should I store Koko Black products?

Corporate and Wholesale

Frequently Asked Questions

Tracking Information

Delivery Information

What if I'm not home to receive my order?

What are your Easter delivery cut offs?

Where is Koko Black Chocolate made?

What does the minimum cocoa solids % mean?

Storage Guide

Does chocolate expire? Is it safe to eat after the best before date?

Best Before Guarantee

Our Products

Still need help?Updated 6 months ago