Once your order has been dispatched you will receive a shipping confirmation email including a link to download your tax invoice. You will receive an SMS notification to the mobile phone number provided in your shipping details within 24 to 48 hours

Once your order has been dispatched you will receive a shipping confirmation email including a link to download your tax invoice. You will receive an SMS notification to the mobile phone number provided in your shipping details within 24 to 48 hours with further delivery information. This SMS will include a tracking link so you can keep an eye on delivery.&#xA0;

Tracking Information

General Delivery Information. Delivery time frames are an estimate only and exclude order processing times. We require 2-4 business days to process orders for dispatch. This excludes Same Day Delivery and 4 Hour Delivery which is processed same day,

<table itemprop="copy-paste-table"><tbody><tr><td style="vertical-align: top;">DELIVERY METHOD</td><td style="width: 16.1849%; vertical-align: top;">SHIPS WITHIN</td><td style="width: 13.2677%; vertical-align: top;">DELIVERY COST</td><td style="vertical-align: top;">ESTIMATED DELIVERY TIME</td><td style="vertical-align: top; width: 28.3508%;">IMPORTANT INFORMATION</td></tr><tr><td style="vertical-align: top;">Standard Refrigerated Delivery</td><td style="width: 16.1849%; vertical-align: top;">Australia*</td><td style="width: 13.2677%; vertical-align: top;">Free over $100 or $20</td><td style="vertical-align: top;">VIC, NSW &amp; ACT up to 5 days QLD, NT, SA &amp; TAS up to 7 days WA up to 10 days&#xA0;</td><td style="vertical-align: top; width: 28.3508%;">Shipped with Home Delivery Services* Delivery between 7am - 7pm Monday to Saturday</td></tr><tr><td style="vertical-align: top;">Same Day Delivery</td><td style="width: 16.1849%; vertical-align: top;">Metro Melbourne</td><td style="width: 13.2677%; vertical-align: top;">$25</td><td style="vertical-align: top;">Same day if placed before 12pm Monday to Friday</td><td style="vertical-align: top; width: 28.3508%;">Shipped with Freeway Transport Delivery between 6am - 7pm</td></tr><tr><td style="vertical-align: top;">4 Hour Delivery</td><td style="width: 16.1849%; vertical-align: top;">Areas within 20km of our stores</td><td style="width: 13.2677%; vertical-align: top;">Dependent on destination</td><td style="vertical-align: top;">Within 4 hours if placed before 12pm Monday to Friday</td><td style="vertical-align: top; width: 28.3508%;">Shipped with Sherpa Delivery</td></tr><tr><td style="vertical-align: top;">DHL Express Delivery</td><td style="width: 16.1849%; vertical-align: top;">Metro locations (excl. TAS &amp; WA)</td><td style="width: 13.2677%; vertical-align: top;">Dependent on weight and destination</td><td style="vertical-align: top;">Up to 3 business days if placed before 1pm Monday to Friday</td><td style="text-align: left; vertical-align: top; width: 28.3508%;">Shipped with DHL Express </td></tr></tbody></table> General Delivery InformationDelivery time frames are an estimate only and exclude order processing times.&#xA0;We require 2-4 business days to process orders for dispatch. This excludes Same Day Delivery and 4 Hour Delivery which is processed same day, and DHL Express which is processed the same or next day.&#xA0;We do not dispatch on weekends or Victorian or national public holidays.Areas outside of our refrigerated service radius and will be dispatched with Australia Post Express Post. This service is not refrigerated but orders will be packed with insulation and ice packs to endeavour to keep your chocolates at an ideal temperature. This includes TAS, NT, Far North QLD, as well as regional areas, parcel lockers or PO box addresses. This also includes orders placed with incorrect address information, such as incorrect suburbs or postcodes.While we do our best to ensure your order is delivered on time, Koko Black cannot be held responsible unforeseen circumstances. This includes severe weather, service interruptions, heavy traffic etc.&#xA0;Please note: we are unable to deliver to some islands on the perimeter of Australia. This includes Christmas Island, Kangaroo Island&#xA0;and more.

Delivery Information

Standard Delivery is sent with authority to leave. Drivers are able to leave your order at the delivery address if there is a safe and secure place to do so. You will be able to see proof of delivery via the tracking link you received, including phot

Standard Delivery is sent with authority to leave. Drivers are able to leave your order at the delivery address if there is a safe and secure place to do so. You will be able to see proof of delivery via the tracking link you received, including photos.If the area is not secure, like an apartment block or routed for delivery outside of business hours, the order will be taken back to the local depot for re-delivery another day. If you have additional instructions you would like included to assist for delivery (such as trading hours or where you would like your order left), you can add this into your tracking link.Please note that delivery is 8am-6pm 6 days a week, and we cannot schedule delivery during a specific day or time.Same Day Delivery through Freeway Transport, requires signature upon delivery. If there is not someone home to receive the delivery, the order will be returned to Koko Black and we will endeavour to dispatch this via standard delivery the next business day.If delivery fails due to someone not being home to receive, we cannot refund the same day shipping cost.DHL Express will send tracking information, including a link for you to select your own delivery date and give authority to leave with delivery instructions. Koko Black cannot be held liable if you give authority for DHL orders to be left.Australia Post Express Post will take the order to the local post office for collection if there is no one home to receive the order. As our chocolates are temperature-sensitive, we will manage the heat exposure as much as possible, but we cannot take responsibility for any melting or spoiling if the order is delivered appropriately but not collected.

What if I'm not home to receive my order?

Koko Black endeavours to ensure orders placed before the below dates arrive prior to Easter. Please note, despite best efforts this is not always possible. Koko Black is not responsible for factors that impact freight lines, or any unforeseen circums

<h2 id="best-chance-easter-shipping-guidelines">Best Chance Easter Shipping Guidelines</h2>Koko Black endeavours to ensure orders placed before the below dates arrive prior to Easter.&#xA0;Please note, despite best efforts this is not always possible. Koko Black is not responsible for factors that impact freight lines, or any unforeseen circumstances that impact the journey of an order. We do recommend placing your order as early as possible to avoid disappointment.Standard Shipping Cut-Offs by StateOrder by or before: WA, SA &amp; NT | 13th March TAS &amp; QLD | 15th March NSW, ACT &amp; Regional VIC | 20th March Metro VIC | 22nd MarchSame Day DeliveryAvailable within metro Melbourne outside of public holidays. Place your order before 12pm daily.DHL ExpressStill operating within Australian metro areas. Allow 1-3 business days for all deliveries.Click &amp; CollectAvailable within store opening hours. Find your local Koko Black <a href="https://www.kokoblack.com/pages/store-locator" rel="noopener noreferrer" target="_blank">here</a>. All orders are dispatched from our Online warehouse in Victoria. For additional questions about our shipping policy, please contact us at Hello@KokoBlack.com

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