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Delivery

Tracking Information

Once your order has been dispatched you will receive a shipping confirmation email including a link to download your tax invoice. You will receive an SMS notification to the mobile phone number provided in your shipping details within 24 to 48 hours

Delivery Information

General Delivery Information. Delivery time frames are an estimate only and exclude order processing times. We require 2-4 business days to process orders for dispatch. This excludes Same Day Delivery and 4 Hour Delivery which is processed same day,

What if I'm not home to receive my order?

Standard Delivery is sent with authority to leave. Drivers are able to leave your order at the delivery address if there is a safe and secure place to do so. You will be able to see proof of delivery via the tracking link you received, including phot

Can I request split delivery for my order?

Split delivery is available exclusively for corporate or wholesale orders. For standard online orders, all items will be shipped together in a single delivery. If you would like items to be delivered separately, you will need to place separate orders

Do you ship internationally?

Currently, Koko Black does not offer international shipping. Our handcrafted chocolates are available for delivery within Australia only, however we are continually exploring options to expand our reach in the future. For updates on our shipping poli

I've entered the wrong shipping details. How can I update this?

We are happy to change your shipping details if the request is received before your order has been packed. We usually process orders within 1-3 business days so please contact our Customer Service team here Monday to Friday 9am – 5pm AEST to try and

Can I schedule a specific delivery date and time?

At Koko Black, we strive to deliver your order within the estimated timeframes outlined in our Delivery Information. However, we are unable to schedule specific delivery at dates and times. Our delivery services operate within standard timeframes, an

Cyclone Alfred: Extreme weather conditions in Queensland and New South Wales (NSW)

Cyclone Alfred: Extreme weather conditions in Queensland and New South Wales (NSW). The extreme weather conditions in south-east Queensland and northern NSW are expected to impact mail and parcel networks and may result in delivery delays in and out