Once your order has been dispatched you will receive a shipping confirmation email including a link to download your tax invoice. You will receive an SMS notification to the mobile phone number provided in your shipping details within 24 to 48 hours

Once your order has been dispatched you will receive a shipping confirmation email including a link to download your tax invoice. You will receive an SMS notification to the mobile phone number provided in your shipping details within 24 to 48 hours with further delivery information. This SMS will include a tracking link so you can keep an eye on delivery.&#xA0;

Tracking Information

General Delivery Information. Delivery time frames are an estimate only and exclude order processing times. We require 2-4 business days to process orders for dispatch. This excludes Same Day Delivery and 4 Hour Delivery which is processed same day,

<table itemprop="copy-paste-table"><tbody><tr><td style="vertical-align: top;">DELIVERY METHOD</td><td style="width: 16.1849%; vertical-align: top;">SHIPS WITHIN</td><td style="width: 13.2677%; vertical-align: top;">DELIVERY COST</td><td style="vertical-align: top; width: 24.9639%;">ESTIMATED DELIVERY TIME</td><td style="vertical-align: top; width: 28.2829%;">IMPORTANT INFORMATION</td></tr><tr><td style="vertical-align: top;">Standard Refrigerated Delivery</td><td style="width: 16.1849%; vertical-align: top;">Australia*</td><td style="width: 13.2677%; vertical-align: top;">Free over $125 or $20</td><td style="vertical-align: top; width: 24.9639%;">VIC, NSW &amp; ACT up to 5 days QLD, NT, SA &amp; TAS up to 7 days WA up to 10 days&#xA0;</td><td style="vertical-align: top; width: 28.2829%;">Shipped with Home Delivery Services* Delivery between 8am - 6pm Monday to Saturday</td></tr><tr><td style="vertical-align: top;">Same-Day or Scheduled Delivery</td><td style="width: 16.1849%; vertical-align: top;">Metro Melbourne</td><td style="width: 13.2677%; vertical-align: top;">$25</td><td style="vertical-align: top; width: 24.9639%;">Same Day if ordered before 2pm, or on the scheduled date before 6pm</td><td style="vertical-align: top; width: 28.2829%;">Shipped with Uber Direct Monday to Friday (Excl. Public Holidays)</td></tr><tr><td style="vertical-align: top;">DHL Express Delivery</td><td style="width: 16.1849%; vertical-align: top;">Metro locations (excl. TAS &amp; WA)</td><td style="width: 13.2677%; vertical-align: top;">Dependent on weight and destination</td><td style="vertical-align: top; width: 24.9639%;">Up to 3 business days if placed before 1pm Monday to Friday</td><td style="text-align: left; vertical-align: top; width: 28.2829%;">Shipped with DHL Express </td></tr></tbody></table> General Delivery InformationDelivery time frames are an estimate only and exclude order processing times.&#xA0;We require 2-4 business days to process orders for dispatch. This excludes Same Day Delivery and 4 Hour Delivery which is processed same day, and DHL Express which is processed the same or next day.&#xA0;We do not dispatch on weekends or Victorian or national public holidays.Areas outside of our refrigerated service radius and will be dispatched with Australia Post Standard Delivery. This service is not refrigerated but orders will be packed with insulation and ice packs to endeavour to keep your chocolates at an ideal temperature. This includes TAS, NT, Far North QLD, as well as regional areas, parcel lockers or PO box addresses. This also includes orders placed with incorrect address information, such as incorrect suburbs or postcodes.While we do our best to ensure your order is delivered on time, Koko Black cannot be held responsible unforeseen circumstances. This includes severe weather, service interruptions, heavy traffic etc.&#xA0;*Please note: Delivery drivers&#xA0;are permitted to leave orders on bottom floors in lobbies, foyers, and reception areas that they deem safe. Drivers are not advised to wait for the customer to collect the shipment in case of an unanswered call/buzz and/or doorbell due to the ongoing delivery schedules. We are unable to deliver to some islands on the perimeter of Australia. This includes Christmas Island,&#xA0;Kangaroo Island&#xA0;and more.

Delivery Information

Standard Delivery is sent with authority to leave. Drivers are able to leave your order at the delivery address if there is a safe and secure place to do so. You will be able to see proof of delivery via the tracking link you received, including phot

Standard Delivery is sent with authority to leave. Drivers are able to leave your order at the delivery address if there is a safe and secure place to do so. You will be able to see proof of delivery via the tracking link you received, including photos.If the area is not secure, like an apartment block or routed for delivery outside of business hours, the order will be taken back to the local depot for re-delivery another day. If you have additional instructions you would like included to assist for delivery (such as trading hours or where you would like your order left), you can add this into your tracking link.Please note that delivery is 8am-6pm 6 days a week, and we cannot schedule delivery during a specific day or time.Same Day Delivery through Freeway Transport, requires signature upon delivery. If there is not someone home to receive the delivery, the order will be returned to Koko Black and we will endeavour to dispatch this via standard delivery the next business day.If delivery fails due to someone not being home to receive, we cannot refund the same day shipping cost.DHL Express will send tracking information, including a link for you to select your own delivery date and give authority to leave with delivery instructions. Koko Black cannot be held liable if you give authority for DHL orders to be left.Australia Post Standard Post will take the order to the local post office for collection if there is no one home to receive the order. As our chocolates are temperature-sensitive, we will manage the heat exposure as much as possible, but we cannot take responsibility for any melting or spoiling if the order is delivered appropriately but not collected.

What if I'm not home to receive my order?

Split delivery is available exclusively for corporate or wholesale orders. For standard online orders, all items will be shipped together in a single delivery. If you would like items to be delivered separately, you will need to place separate orders

<div data-message-author-role="assistant" data-message-id="c2860aa4-9e5b-4b3e-a0fe-1e464758823e" data-message-model-slug="gpt-4o" dir="auto" id="isPasted">Split delivery is available exclusively for corporate or wholesale orders. For standard online orders, all items will be shipped together in a single delivery. If you would like items to be delivered separately, you will need to place separate orders. For corporate or wholesale enquiries, please contact our team directly for further assistance.</div>

Can I request split delivery for my order?

Currently, Koko Black does not offer international shipping. Our handcrafted chocolates are available for delivery within Australia only, however we are continually exploring options to expand our reach in the future. For updates on our shipping poli

Currently, Koko Black does not offer international shipping. Our handcrafted chocolates are available for delivery within Australia only, however we are continually exploring options to expand our reach in the future. For updates on our shipping policies, please see our Delivery Information.

Do you ship internationally?

We are happy to change your shipping details if the request is received before your order has been packed. We usually process orders within 1-3 business days so please contact our Customer Service team here Monday to Friday 9am – 5pm AEST to try and

We are happy to change your shipping details if the request is received before your order has been packed. We usually process orders within 1-3 business days so please contact our Customer Service team <a href="https://www.kokoblack.com/pages/contact-koko-black" rel="noopener noreferrer" target="_blank">here</a> Monday to Friday 9am &#x2013; 5pm AEST to try and amend. Please note our response time is currently between 1-3 business days.If your request is received after your order has already been packed, we can attempt an address change request with the courier if your order is still in transit.&#xA0;Please note: We are not able to edit the billing information on orders.

I've entered the wrong shipping details. How can I update this?

At Koko Black, we strive to deliver your order within the estimated timeframes outlined in our Delivery Information. However, we are unable to schedule specific delivery at dates and times. Our delivery services operate within standard timeframes, an

At Koko Black, we strive to deliver your order within the estimated timeframes outlined in our <a href="https://kokoblack.gorgias.help/en-US/delivery-information-255598" id="isPasted" rel="noopener" target="_new">Delivery&#xA0;Information</a>. However, we are unable to schedule specific delivery at dates and times. Our delivery services operate within standard timeframes, and while we would love to accommodate special requests, we cannot guarantee specific delivery schedules. For more information, please refer to our <a href="https://www.kokoblack.com/pages/online-terms-of-sale" rel="noopener" target="_new">Online&#xA0;Terms&#xA0;of&#xA0;Sale</a>.&#xA0;If you are ordering via Same-Day Delivery, Koko Black offers the flexibility to schedule your delivery for a specific date. When placing your order, you can select a future delivery date that suits your needs. Please note that deliveries occur between Monday to Friday, excluding public holidays. <a href="https://kokoblack.gorgias.help/en-US/delivery-information-255598?utm_source=chatgpt.com" rel="noopener" target="_blank"></a>

Can I schedule a specific delivery date and time?

Cyclone Alfred: Extreme weather conditions in Queensland and New South Wales (NSW). The extreme weather conditions in south-east Queensland and northern NSW are expected to impact mail and parcel networks and may result in delivery delays in and out

<h4 id="isPasted">Cyclone Alfred: Extreme weather conditions in Queensland and New South Wales (NSW)</h4>The extreme weather conditions in south-east Queensland and northern NSW are expected to impact mail and parcel networks and may result in delivery delays in and out of the area.We are committed to ensuring deliveries are completed wherever it is safe to do so. However, due to the severe weather conditions, delivery services across the affected areas may be disrupted or delayed.&#xA0;Deliveries will recommence, when it is safe to do so.&#xA0;For more detailed information on Cyclone Alfred and recommended safety precautions,&#xA0;please refer to the Queensland Government&apos;s Disaster Management website.<a data-auth="NotApplicable" data-linkindex="0" href="https://url.au.m.mimecastprotect.com/s/CjuHCvl3LjT4Az3hQfvUQWK0z?domain=disaster.qld.gov.au" title="https://url.au.m.mimecastprotect.com/s/CjuHCvl3LjT4Az3hQfvUQWK0z?domain=disaster.qld.gov.au">disaster.qld.gov.au</a>We appreciate your understanding and cooperation during this challenging time. Driver safety and our customers deliveries remain our top priorities.

Cyclone Alfred: Extreme weather conditions in Queensland and New South Wales (NSW)

Delivery

FAQs

Product info

Koko Black

Do you offer Click & Collect?

How does Click & Collect work?

I can't see Click & Collect, where is it?

Can I change my Click & Collect order after it has been placed?

Are all products available for Click & Collect? And how do I know if the product I want is available?

When can I pick up my Click & Collect order?

What do I need to bring to pick up my Click & Collect order?

Can someone else pick up my Click & Collect order?

Why is Click & Collect not available at my preferred store?

Click and Collect