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FAQs

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Koko Black

<p id="isPasted">While we encourage creativity, we request that messages remain appropriate and free from offensive language. Koko Black reserves the right to reject messages that do not meet these standards.</p><p>During the ordering process, you will have the opportunity to preview your personalised sleeve, card, or photo to ensure it meets your expectations before completing the purchase.</p>

While we encourage creativity, we request that messages remain appropriate and free from offensive language. Koko Black reserves the right to reject messages that do not meet these standards. During the ordering process, you will have the opportunity

Are there any restrictions on the personalisation message, and can I preview my personalised gift?

Order Personalisation

Do you offer Click & Collect?

How does Click & Collect work?

I can't see Click & Collect, where is it?

Can I change my Click & Collect order after it has been placed?

Are all products available for Click & Collect? And how do I know if the product I want is available?

When can I pick up my Click & Collect order?

What do I need to bring to pick up my Click & Collect order?

Can someone else pick up my Click & Collect order?

Why is Click & Collect not available at my preferred store?

Click and Collect

Do you offer corporate gifting?

Does Koko Black sell wholesale?

I'm too far away from a Koko Black store. Where can I find my local stockist?

How long will my Wholesale order take to be delivered?

How do I pay for my order?

Can I make changes to my Wholesale order once placed?

If an item is out of stock online, can I place a back order?

Can I split cartons for my order?

What is the minimum order value I can place as a Wholesale customer?

How should I store Koko Black products?

Contact us!

Corporate and Wholesale

Tracking Information

Delivery Information

What if I'm not home to receive my order?

Can I request split delivery for my order?

Do you ship internationally?

I've entered the wrong shipping details. How can I update this?

Can I schedule a specific delivery date and time?

Cyclone Alfred: Extreme weather conditions in Queensland and New South Wales (NSW)

How do I update my account details?

Can I change my delivery address in my account?

How do I view my account order history?

I have forgotten my password, what do I do?

Koko Black Members

Can I add a gift message to my order?

Can I send a gift anonymously?

Can I add something to my order once it's been placed?

Can I return an online order in store?

My order is incorrect.

How do I enter a discount/promo code or gift voucher?

Online Orders

Where is Koko Black Chocolate made?

What does the minimum cocoa solids % mean?

Storage Guide

Does chocolate expire? Is it safe to eat after the best before date?

Best Before Guarantee

Allergens & Nutritional Information

Allergen Labelling | Dark Chocolate Update

Are your products Halal or Kosher?

Do you use artificial colours or preservatives in your products?

Do your products contain nuts?

Our Products

What personalisation options does Koko Black offer?

How can I personalise my gift, and are there additional costs?

What are the processing times for personalisation?

Terms and Conditions

What payment methods do you accept?

How to use Afterpay

What is your refund policy?

Payments and Refunds

Where can I buy an e-gift card?

How do I check the balance of my gift card?

I haven't received my e-gift card, can you resend it?

Where can I redeem my gift card?

I have sent an e-gift card to the wrong email, can I resend it?

E-Gift Cards

Still need help?

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Are there any restrictions on the personalisation message, and can I preview my personalised gift?Updated 5 months ago