Order Personalisation
What personalisation options does Koko Black offer?
Koko Black provides several ways to personalise your gift:. Gift Box Sleeves: Add a custom sleeve with a personal message to your gift box. Gift Cards: Include a heartfelt card with your order. These personalisation options are available for a select
How can I personalise my gift, and are there additional costs?
To personalise your gift:. Adding a personalised sleeve or card incurs a small additional fee depending on the size. You can find more information here, or reach out to our customer service team.
Are there any restrictions on the personalisation message, and can I preview my personalised gift?
While we encourage creativity, we request that messages remain appropriate and free from offensive language. Koko Black reserves the right to reject messages that do not meet these standards. During the ordering process, you will have the opportunity
What are the processing times for personalisation?
At Koko Black, order processing times typically range from 1 to 4 business days depending on peak periods, such as Christmas, due to increased order volumes. Please note that these processing times are separate from delivery timeframes, which vary ba
Terms and Conditions
As the creator of your product, you are solely responsible for the message entered onto the product you submit. Koko Black is not liable to recreate incomplete or incorrect messages the creator has submitted. Koko Black will use best endeavours to re