I haven't received my e-gift card, can you resend it?Updated 2 months ago

If you haven’t yet received your Koko Black e-gift card, please be aware that it may take up to 24 hours to be delivered to your inbox. In the meantime, we recommend checking your junk, spam or promotions folders in your email inbox as it may have been automatically filtered.

If your e-gift card still hasn’t been received after this time, please reach out to our Customer Care team here, who will be able to assist further.