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E-Gift Cards

Where can I buy an e-gift card?

An easy yet thoughtful present for loved ones near or far, a physical Koko Black gift card can be picked up in store. Alternatively, you can instantly send a digital gift card online—perfect for those last-minute surprises. Explore our digital gift c

How do I check the balance of my gift card?

To check the balance on your Koko Black gift card, please reach out to our customer service team here with your gift card number and they’ll be happy to assist you!.

I haven't received my e-gift card, can you resend it?

If you haven’t yet received your Koko Black e-gift card, please be aware that it may take up to 24 hours to be delivered to your inbox. In the meantime, we recommend checking your junk, spam or promotions folders in your email inbox as it may have be

Where can I redeem my gift card?

Your Koko Black gift card can be redeemed either in-store, or online. Simply apply your gift card number and pin at checkout!. If you need assistance adding your e-gift card to the cart, please reach out to our Customer Service team here.

I have sent an e-gift card to the wrong email, can I resend it?

Unfortunately gift cards cannot be replaced if lost or stolen, including instances where the incorrect email address has been supplied at the time of purchase. Although we cannot replace gift cards if they have already been redeemed, we can absolutel