What is your refund policy?Updated 3 months ago

If you’re unsatisfied with your experience, whether online or in-store, please contact us. We’re committed to resolving your concerns promptly and effectively.

Submitting Feedback or Concerns
Concerns or feedback should be directed to our customer care team at [email protected]. To assist with the investigation, we may request additional information and/or photos. 

Return and Refund Policy
All products are sold on a no-return-for-credit basis unless they are:

• Received in a damaged state
• Faulty
• Incorrectly supplied

The decision to provide a refund is at our discretion, subject to our legal obligations. However, we will always strive to resolve complaints to our customers’ satisfaction. Approved refunds will be processed within 5 business days.

We value your feedback and are here to ensure you have the best experience possible.