Payment Options for Online OrdersYou can pay for your online order using the following methods:. Payment Options for In-Store PurchasesIn-store purchases can be made using the following methods:

<div data-message-author-role="assistant" data-message-id="57418717-417b-4555-a4ef-7bd3bfb1f405" data-message-model-slug="gpt-4o" dir="auto">Payment Options for Online Orders You can pay for your online order using the following methods:<ul><li>Debit/Credit Card (Visa, Mastercard, American Express)</li><li>PayPal</li><li>Afterpay (Available in Australia only)</li><li>Alipay</li><li>WeChat Pay</li><li>Gift Voucher (limited to one voucher per order)</li></ul>Payment Options for In-Store Purchases In-store purchases can be made using the following methods:<ul><li>Cash</li><li>Gift Voucher</li><li>Debit/Credit Card (Visa, Mastercard, American Express)</li><li>UnionPay</li><li>Apple Pay</li><li>Afterpay</li><li>Alipay</li><li>WeChat Pay</li></ul></div>

What payment methods do you accept?

Afterpay is a payment platform that allows you to pay for your purchases in four equal installments, due every two weeks. All payments are interest-free and you will receive your order straight away. For additional information please view the Afterpa

Afterpay is a payment platform that allows you to pay for your purchases in four equal installments, due every two weeks.All payments are interest-free and you will receive your order straight away. For additional information please view the Afterpay terms&#xA0;here. (<a href="https://www.afterpay.com/en-AU/terms-of-service" rel="noreferrer noopener" target="_blank">https://www.afterpay.com/en-AU/terms-of-service</a>)How do I use Afterpay?<ol><li>Simply select Afterpay as your payment method during checkout. You will be redirected to the Afterpay website to process your order. Available online in Australia only.</li><li>Register or log into Afterpay to confirm your order.</li><li>You will be redirected to the Koko Black website to receive your order confirmation.</li></ol>What do I need to use Afterpay?<ol><li>An Australian debit or credit card</li><li>To be over 18 years of age</li><li>To live in Australia</li></ol>Is Afterpay available on all orders?Afterpay is only available online in Australia for orders up to $1,000. Each order is subject to Afterpay&apos;s credit assessment.

How to use Afterpay

If you’re unsatisfied with your experience, whether online or in-store, please contact us. We’re committed to resolving your concerns promptly and effectively. Submitting Feedback or ConcernsConcerns or feedback should be directed to our customer car

If you&#x2019;re unsatisfied with your experience, whether online or in-store, please contact us. We&#x2019;re committed to resolving your concerns promptly and effectively.Submitting Feedback or Concerns Concerns or feedback should be directed to our customer care team at <a rel="noopener">hello@kokoblack.com</a>. To assist with the investigation, we may request additional information and/or photos.&#xA0;Return and Refund Policy All products are sold on a no-return-for-credit basis unless they are:<ul><li>Received in a damaged state</li><li>Faulty</li><li>Incorrectly supplied</li></ul>The decision to provide a refund is at our discretion, subject to our legal obligations. However, we will always strive to resolve complaints to our customers&#x2019; satisfaction. Approved refunds will be processed within 5 business days.We value your feedback and are here to ensure you have the best experience possible.

What is your refund policy?

Delivery

FAQs

Product info

Koko Black

Payments and Refunds

Do you offer Click & Collect?

How does Click & Collect work?

I can't see Click & Collect, where is it?

Can I change my Click & Collect order after it has been placed?

Are all products available for Click & Collect? And how do I know if the product I want is available?

When can I pick up my Click & Collect order?

What do I need to bring to pick up my Click & Collect order?

Can someone else pick up my Click & Collect order?

Why is Click & Collect not available at my preferred store?

Click and Collect

Do you offer corporate gifting?

Does Koko Black sell wholesale?

I'm too far away from a Koko Black store. Where can I find my local stockist?

How long will my Wholesale order take to be delivered?

How do I pay for my order?

Can I make changes to my Wholesale order once placed?

If an item is out of stock online, can I place a back order?

Can I split cartons for my order?

What is the minimum order value I can place as a Wholesale customer?

How should I store Koko Black products?

Contact us!

Corporate and Wholesale

Tracking Information

Delivery Information

What if I'm not home to receive my order?

Can I request split delivery for my order?

Do you ship internationally?

I've entered the wrong shipping details. How can I update this?

Can I schedule a specific delivery date and time?

Cyclone Alfred: Extreme weather conditions in Queensland and New South Wales (NSW)

How do I update my account details?

Can I change my delivery address in my account?

How do I view my account order history?

I have forgotten my password, what do I do?

Koko Black Members

Can I add a gift message to my order?

Can I send a gift anonymously?

Can I add something to my order once it's been placed?

Can I return an online order in store?

My order is incorrect.

How do I enter a discount/promo code or gift voucher?

Online Orders

Where is Koko Black Chocolate made?

What does the minimum cocoa solids % mean?

Storage Guide

Does chocolate expire? Is it safe to eat after the best before date?

Best Before Guarantee

Allergens & Nutritional Information

Allergen Labelling | Dark Chocolate Update

Are your products Halal or Kosher?

Do you use artificial colours or preservatives in your products?

Do your products contain nuts?

Our Products

What personalisation options does Koko Black offer?

How can I personalise my gift, and are there additional costs?

Are there any restrictions on the personalisation message, and can I preview my personalised gift?