You can add a personalised gift card to any order. When viewing your Shopping Cart, please select 'Add a Greeting Card' and enter your personalised message in the fields provided. We will print this message on a gift card and include it in your deliv
Rest assured, your order confirmation or invoice will not be included in the box with the chocolates. Instead, these details will be sent to you via email. Our chocolates are frequently sent as gifts, so we ensure every package is thoughtfully prepar
We cannot amend your order once it has been placed, but we may be able to assist you in cancelling the order so a new one can be placed if it has not yet been dispatched. Please note: DHL orders and Same Day delivery orders are priority processed so
We are happy to change your shipping details if the request is received before your order has been packed. We usually process orders within 1-3 business days so please contact our Customer Service team here Monday to Friday 9am – 5pm AEST. Please not
We cannot issue you with a refund in store for a purchase made online. Likewise, we cannot issue you with a refund online for purchase made in store. Click & Collect orders are considered online orders and cannot be refunded in store.
We are sorry to hear this! Please send our Customer Service team an email detailing the issue here or alternatively, reach out to them over the phone on +61 3 9958 7401 from Monday to Friday 9am–5pm AEST. We will work to find a resolution as quickly
You will need to enter all discount/promo codes into the discount code box on the shipping page during the checkout process. First, enter your code in the discount code box, then press apply. Your discount will apply to all eligible items (you can fi