You can add a personalised gift card to any order. When viewing your Shopping Cart, please select 'Add a Greeting Card' and enter your personalised message in the fields provided. We will print this message on a gift card and include it in your deliv
If you would like to send your gift anonymously, make sure you don’t sign your name in your personalised message. Your order confirmation will be sent via e-mail, not with your chocolate, so unless you include your name in the personalised message yo
We cannot amend your order once it has been placed, but we may be able to assist you in cancelling the order so a new one can be placed. Please note: DHL orders and Same Day delivery orders are priority processed so we are not able to amend or cancel
We are happy to change your shipping details if the request is received before your order has been packed. We usually process orders within 1-3 business days so please contact our Customer Service team here Monday to Friday 9am – 5pm AEST to try and
We cannot issue you with a refund in store for a purchase made online. Likewise, we cannot issue you with a refund online for purchase made in store. Click & Collect orders are considered online orders and cannot be refunded in store.
We are sorry to hear this! Please send our Customer Service team an email detailing the issue here or alternatively, reach out to them over the phone on +61 3 9958 7401 from Monday to Friday 9am–5pm AEST. We will work to find a resolution as quickly
You will need to enter all discount/promo codes into the discount code box on the shipping page during the checkout process. First, enter your code in the discount code box, then press apply. Your discount will apply to all eligible items (you can fi
Our Koko Black gift bags are reserved for purchases made in-store, and cannot be included in online orders. Stores are also not able to provide gift bags for purchases made online and delivered. Click & Collect purchases will be packed into a carry b