Payment for an online order can be made via the following:. Payment for an order instore can be made via the following:

Payment for an online order can be made via the following:<ul><li>Debit / Credit Card (Visa, Mastercard, American Express)</li><li>PayPal</li><li>Afterpay (Australia only)</li><li>Alipay</li><li>WeChat Pay&#xA0;</li><li>Gift Voucher (1 voucher per order)</li></ul> Payment for an order instore can be made via the following:<ul><li>Cash</li><li>Gift Voucher</li><li>Debit / Credit Card (VISA, Mastercard, American Express)</li><li>Union Pay</li><li>Apple Pay</li><li>Afterpay</li><li>Alipay</li><li>WeChat Pay</li></ul>

What payment methods do you accept?

Afterpay is a payment platform that allows you to pay for your purchases in four equal installments, due every two weeks. All payments are interest-free and you will receive your order straight away. For additional information please view the Afterpa

Afterpay is a payment platform that allows you to pay for your purchases in four equal installments, due every two weeks.All payments are interest-free and you will receive your order straight away. For additional information please view the Afterpay terms&#xA0;here. (<a href="https://www.afterpay.com/en-AU/terms-of-service" rel="noreferrer noopener" target="_blank">https://www.afterpay.com/en-AU/terms-of-service</a>)How do I use Afterpay?<ol><li>Simply select Afterpay as your payment method during checkout. You will be redirected to the Afterpay website to process your order. Available online in Australia only.</li><li>Register or log into Afterpay to confirm your order.</li><li>You will be redirected to the Koko Black website to receive your order confirmation.</li></ol>What do I need to use Afterpay?<ol><li>An Australian debit or credit card</li><li>To be over 18 years of age</li><li>To live in Australia</li></ol>Is Afterpay available on all orders?Afterpay is only available online in Australia for orders up to $1,000. Each order is subject to Afterpay&apos;s credit assessment.

How to use Afterpay

If you are not happy with your experience online or in store you should contact us here and we will work to resolve your concerns. Any complaint must be submitted to the store manager or the Koko Black Customer Service team for consideration within 4

If you are not happy with your experience online or in store you should contact us <a href="https://www.kokoblack.com/pages/contact-us">here&#xA0;</a>and we will work to resolve your concerns.Any complaint must be submitted to the store manager or the Koko Black Customer Service team for consideration within 48 hours after the transaction, or delivery date. The request will be reviewed as soon as possible and a response will be provided on how we propose to rectify the experience. In order to rectify the experience the store manager or Customer Service team may request further information and/or photos to fully investigate.All products are sold on a no return for credit basis, unless the products are received in a damaged state, are faulty, or incorrectly supplied.&#xA0;Any decision to grant a refund will be at our discretion (subject to our legal obligations) but we will always endeavour to address any complaints to our customers satisfaction. We will process any approved refunds within 5 business days of approval.

What is your refund policy?

Delivery

FAQs

Product info

Koko Black

Payments and Refunds

Frequently Asked Questions

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Can I add a gift message to my order?

Can I send a gift anonymously?

Can I add something to my order once it's been placed?

I've entered the wrong shipping details. How can I update this?

Can I return an online order in store?

My order is incorrect.

How do I enter a discount/promo code or gift voucher?

Can I purchase a gift bag with my online order?

Online Orders

Do you offer Click & Collect?

How does Click & Collect work?

I can't see Click & Collect, where is it?

Can I change my Click & Collect order after it has been placed?

Are all products available for Click & Collect? And how do I know if the product I want is available?

When can I pick up my Click & Collect order?

What do I need to bring to pick up my Click & Collect order?

Click & Collect

Allergens & Nutritionals

Does Koko Black have any vegan-friendly chocolate?

Are your products Halal or Kosher?

Do you use artificial colours or preservatives in your products?

Nutritional Information and Dietary Requirements

How do I update my account details?

Can I change my delivery address in my account?

How do I view my account order history?

I have forgotten my password, what do I do?

Becoming a Koko Black Member

Do you offer corporate gifting?

Does Koko Black sell wholesale?

I'm too far away from a Koko Black store. Where can I find my local resellers?

How long will my Wholesale order take to be delivered?

How do I pay for my order?

Can I make changes to my Wholesale order once placed?

If an item is out of stock online, can I place a back order?

Can I change the delivery address once my order is placed and confirmed?

Can I split cartons for my order?

What is the minimum order value I can place as a Wholesale customer?

How should I store Koko Black products?

Corporate and Wholesale

Tracking Information

Delivery Information

What if I'm not home to receive my order?

What are your Easter delivery cut offs?

Where is Koko Black Chocolate made?

What does the minimum cocoa solids % mean?

Storage Guide

Does chocolate expire? Is it safe to eat after the best before date?

Best Before Guarantee

Our Products

Still need help?

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