We offer Click & Collect from selected Koko Black stores. Please see the available stores below -. VIC - Como Centre, Town Hall, Queen Victoria Market, Highpoint, Doncaster, Chadstone, The Glen, Royal Arcade. SA - Adelaide Arcade. NSW - Strand Arcade
When you place an order on our website and select Click & Collect as the delivery method, your order will be sent to the selected store. You’ll receive an order confirmation email with your order number, followed by a second email confirming that the
Click & Collect will appear as a shipping option during the second step of checkout if your shopping bag qualifies for in-store pickup. Please note that Click & Collect is not available for online-exclusive items, such as personalised products and ha
Stores are unable to amend, refund, or cancel Click & Collect orders. If you wish to make any changes, please contact our online customer service team who can help you prior to collecting your order.
Not all products are available for Click & Collect as there are a range of products that are online exclusives. This includes:. You can check if the product you want is available in your preferred store by selecting the Find In Store button on the pr
Your order will be ready for collection 24 hours after it is placed. The pickup time and location will be included in your order confirmation email. If you'd like to collect your order sooner, please contact the store directly to confirm it is ready
Please bring a valid ID and the order confirmation email containing your order number when collecting your order. You’ll also need to confirm the name associated with the order to the store team. If you’d like someone else to collect your order on yo
Yes, someone else can collect your Click and Collect order on your behalf. Please ensure they have the order confirmation email and the order number to present at the time of collection. Additionally, we recommend contacting our customer care team to
The Click & Collect option may not appear if the selected store does not currently have sufficient stock to fulfill the order. This is to ensure that your items are ready and available for pickup without any issues.